Fixington

Fix an intercom which isn’t working correctly

Trade: Electrician

⭐ Introduction

An intercom system provides a convenient and secure way to communicate with visitors before letting them into your home. If your intercom isn’t working correctly—whether it won’t ring, the audio is distorted, or the door release button doesn’t function—it can affect your home security and daily convenience.

Fixing a faulty intercom is needed when you notice problems such as no sound, static noise, failure to unlock the door remotely, or intermittent operation. Over time, wiring faults, wear and tear, or component failures can cause these issues. An experienced electrician can safely diagnose and repair the problem, restoring your intercom system to full working order.

🔧 What the job involves

When you contact an electrician to fix your intercom, they’ll usually start by inspecting both the indoor and outdoor units. This helps identify if the issue is with wiring, the handset, power supply, or the door release mechanism.

Common tasks include:

  • Checking the wiring connections for damage, corrosion, or loose terminals.
  • Testing the power supply and voltage to ensure the intercom is correctly powered.
  • Examining the handset and speaker for faults or damage.
  • Verifying the door release mechanism and button operation.
  • Replacing faulty components such as handset units, door stations, or wiring as needed.
  • Ensuring the system complies with UK electrical safety standards, including Part P of the Building Regulations if new wiring or alterations are involved.

Once the issue is identified, the electrician will carry out the necessary repairs or replacements. After fixing your intercom, they’ll test it thoroughly to confirm it’s working correctly.

📝 Step-by-step from booking to completion

  1. Initial Enquiry: Contact a qualified electrician via phone, website, or recommendation to explain the problem with your intercom.
  2. Survey and Quote: The electrician attends your home to assess the intercom system, identify the fault, and provide a written quote for the repair work.
  3. Booking the Job: Agree on a date for the repair visit. Confirm details like any parts that may be needed and estimated timescale.
  4. Performing the Repair: On the day, the electrician will arrive on time, inspect and fix the fault, communicate any additional findings, and get your approval before proceeding with extra work if required.
  5. Testing and Handover: Once repairs are complete, the system is tested to make sure it’s working reliably. The electrician will explain what was done and provide any relevant documentation.
  6. Payment and Follow-up: Settle the payment as agreed. Keep any paperwork and receipts safe in case of warranty or future servicing needs.

💷 Main costs to expect

  • Labour: Typically charged per hour, around £40–£70 depending on location and electrician’s experience.
  • Materials/Parts: Common parts such as handset units, wiring, or door release components may cost between £20 and £100.
  • Extras: Additional calls, urgent repairs, or after-hours service may attract premiums.
  • Disposal: If an old unit needs removing and disposing of, a minor charge may apply.
  • Certification: In most cases, fixing an intercom doesn’t require formal certification, but any new electrical wiring installation may need Part P compliance paperwork, typically included in the labour cost.

Example breakdown for a simple intercom repair:

  • Labour (2 hours): £100
  • Replacement handset: £50
  • Travel fee: £20
    Total: £170 (excluding VAT where applicable)

📊 What affects the price

  • Accessibility: Difficult-to-reach cables or units add time and effort.
  • System complexity: Older or integrated systems needing specialist parts or skills.
  • Regulations: New wiring installation requires compliance with Part P and associated documentation.
  • Remedial works: Any additional electrical faults found during diagnosis can increase the scope of work.
  • Location: Costs can vary between rural and urban areas, and by region in the UK.
  • Timeline: Emergency repairs or weekend appointments usually cost more.

⏱ How long does it take?

  • Simple repairs: Fixing loose wires, replacing a handset or door unit typically takes 1–2 hours.
  • Complex faults: Faulty wiring runs behind walls or multiple component replacements can take 3–5 hours.
  • New installations: If a new intercom system is being installed as part of repair, this may take half a day or more.

🏠 Can you DIY it?

While minor troubleshooting like checking if the power supply is connected or resetting the system might be possible for a confident homeowner, most intercom repairs involve working with live wiring and components.

Due to UK electrical safety regulations (Part P), any electrical installation work, including repairing or replacing intercom wiring, should be carried out by a qualified electrician to ensure safety and compliance.

Attempting DIY fixes without proper knowledge risks electrical shock, damage to the system, and potential voiding of insurance or warranty.

💰 Typical UK price range

For fixing a faulty intercom, homeowners can generally expect to pay between £100 and £300, depending on parts, labour, and complexity. This estimate excludes VAT where applicable, as charges depend on whether your electrician is VAT-registered.

If additional electrical work or certification is needed, costs may be higher.

✅ Handy tips before you start

  • Prepare your details: Have make/model, age, and installation location of your intercom ready to provide to the electrician.
  • Clear access: Ensure the electrician can easily access indoor units, outdoor door stations, and wiring routes.
  • Ask about warranty: Check if your system or parts are still under manufacturer’s warranty.
  • Keep paperwork: Save quotes, receipts, and any certification documents for future reference or home resale.
  • Regular maintenance: Consider scheduling occasional servicing to keep your intercom reliable.
  • Check Building Regulations: If new wiring is fitted, the electrician should follow Part P regulations, and if so, you’ll receive appropriate certification.

By understanding the process and what to expect, you can have your intercom issues resolved smoothly and safely, helping to keep your home secure and convenient.